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Evidence Guide: PSPGOV418A - Develop internal and external networks

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGOV418A - Develop internal and external networks

What evidence can you provide to prove your understanding of each of the following citeria?

Build and maintain networks

  1. Networking opportunities are identified and pursued to maximise a range of personal industry contacts.
  2. Information regarding new network opportunities is communicated to inform colleagues and managers of the potential benefits to the organisation of involvement.
  3. The level of usefulness of existing networks is assessed against current involvement, and adjustments are made to improve or downgrade relationships.
  4. Participation is maintained in professional networks and associations to obtain and maintain personal knowledge and skills.
Networking opportunities are identified and pursued to maximise a range of personal industry contacts.

Completed
Date:

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Information regarding new network opportunities is communicated to inform colleagues and managers of the potential benefits to the organisation of involvement.

Completed
Date:

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The level of usefulness of existing networks is assessed against current involvement, and adjustments are made to improve or downgrade relationships.

Completed
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Participation is maintained in professional networks and associations to obtain and maintain personal knowledge and skills.

Completed
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Establish and maintain working relationships

  1. Network strategies are used to establish and maintain working relationships that promote benefits consistent with organisational objectives.
  2. Trust and confidence of key stakeholders is gained and maintained through high standards of ethical practice.
  3. Negotiation and collaborative problem solving are used to achieve positive outcomes when difficult situations arise.
  4. Formal and informal communication channels are established and maintained to exchange information and ideas in accordance with legislation, policy and procedures.
  5. Networking is built in to professional and organisational planning regimes to maximise its usefulness to the organisation.
Network strategies are used to establish and maintain working relationships that promote benefits consistent with organisational objectives.

Completed
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Trust and confidence of key stakeholders is gained and maintained through high standards of ethical practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiation and collaborative problem solving are used to achieve positive outcomes when difficult situations arise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Formal and informal communication channels are established and maintained to exchange information and ideas in accordance with legislation, policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Networking is built in to professional and organisational planning regimes to maximise its usefulness to the organisation.

Completed
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Represent and promote the organisation

  1. The organisation's interests and requirements are represented and promoted using a range of strategies tailored to diverse participants in the networks.
  2. Information on organisational issues, policies and practices authorised for public presentation is provided orally and in writing in accordance with network requirements.
  3. Feedback is obtained from stakeholders to identify and develop ways to improve promotional activities within available resources.
The organisation's interests and requirements are represented and promoted using a range of strategies tailored to diverse participants in the networks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information on organisational issues, policies and practices authorised for public presentation is provided orally and in writing in accordance with network requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback is obtained from stakeholders to identify and develop ways to improve promotional activities within available resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC401A Uphold and support the values and principles of public service

PSPGOV406B Gather and analyse information

PSPGOV408A Value diversity

PSPGOV411A Deal with conflict

PSPGOV412A Use advanced workplace communication strategies

PSPGOV422A Apply government processes

PSPLEGN401A Encourage compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

internal and external networks developed in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to the public sector

organisational and inter-agency structures and protocols

case studies and workplace scenarios to capture the range of networking opportunities likely to be encountered

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment ,or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when developing internal and external networks, including coping with difficulties, irregularities and breakdowns in routine

internal and external networks developed in a range of (3 or more) contexts (or occasions, over time).

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations.

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

projects

questioning

scenarios

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

applying legislation, regulations and policies relating to networking in the public sector

demonstrating leadership to gain the trust and confidence of clients and colleagues

using a range of communication strategies including giving and receiving feedback, reporting, maintaining effective relationships and managing conflict

using problem solving and negotiation to manage contingencies and achieve mutually acceptable outcomes

responding to diversity, including gender and disability

reading and understanding a variety of texts

preparing general information and papers according to target audiences

proofreading and editing to ensure clarity of meaning and conformity to organisational requirements, checking for accuracy and consistency of information

applying procedures relating to occupational health and safety and environment in the context of internal and external networking

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, regulations, policies, procedures and guidelines relating to the public sector environment

organisational policies, plans and procedures

principles and operations of networks

principles of effective communication in relation to listening, questioning and non-verbal communication

techniques for building relationships of trust including those with people from different cultures

techniques for facilitating mutually acceptable outcomes

methods and techniques to prepare and present information to promote the organisation

related organisations, agencies and networks

equal employment opportunity, equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of networking

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Networks may include:

formal or informal networks

circulation lists

e-networks

bulletin boards

virtual communities

mailing lists

Professional networks and associations may include:

work team

suppliers

other organisations

committees

internal/external customers

government agencies

professional/occupational associations

project specific ad hoc consultative/reference groups

advisory committees

lobby groups

local inter-agency groups

specific interest or support groups

Network strategies may include:

conference participation

seminar attendance

association memberships

regular contact maintenance

individual marketing

distribution of materials

Key stakeholders may include:

officers from other government organisations

Ministerial advisers

community members

council members

industry representatives

professional associations

international public sector staff

international associations

Negotiation may include:

assertiveness

collaboration

solution designing

confidence building

conflict reduction

stress management

mediation

empathising

Requirements may be found in:

quality assurance and/or procedures manuals

organisational intranet

goals, objectives, plans, systems and processes

organisational policy/guidelines and requirements

access and equity principles and practice

public sector ethical standards

occupational health and safety policies, procedures and programs

quality and continuous improvement processes and standards

defined resource parameters

marketing plans

Strategies to promote the organisation may include:

attendance/speaking at meetings, seminars, conferences

explanation of mission, goals and objectives in ways suited to the diversity of the audience

modelling ethical and professional behaviour

Feedback may include:

accuracy and sufficiency of information

benefits to organisation

impact of message

use of media

appropriateness of audience

participation of other agencies